Returns & Refund Policy for Alshal Abaya Online Store

At “Alshal Abaya Online Store” we strive to ensure customer’s satisfaction. If you are not satisfied with the product you purchased from our website, you can request a return in accordance with the following return policy.

Return Period:

• You can request a return within 14 days from the date of receiving the order.

Return Conditions:

• The product must be unused and in its original condition, including all original packaging and tags.
• Returns will not be accepted if the product is damaged due to misuse or accidental damage.

Return Process:

• To initiate the return process, please contact our customer service team via [website or customer service].
• You will be guided with precise steps on how to return the product based on the type of product and delivery location.

Refunds:

• Once the returned product is received and its condition is verified, a refund will be processed.
• The refund will be made using the same payment method used for the purchase. Noting that you can request a return within 7 days from the date of receiving the order.

Non-Returnable Items:

• Some products may not be returnable for health or testing reasons. Please check the product page to verify if the product is returnable.

Order Cancellations:

• You can cancel your order before it is shipped. But Once the order has been shipped, it cannot be canceled.

Inquiries:

• If you have any inquiries or need further clarification about the return and refund policy, please do not hesitate to contact our customer service team via [email or designated phone numbers].

Customer Protection:

• We are committed to protecting our customers’ interests. If you encounter any issues related to returns or refunds, our customer service team will assist you to resolve the matter quickly and effectively.